We’re seeing another wave of scammers using stolen credit cards to buy and resell our products on marketplaces like Facebook and similar sites. To protect our customers and keep costs down, our fraud‑prevention settings are temporarily set to a higher level.

This means some legitimate orders may be declined.
If you run into any issues placing an order, please use our Contact Us page and send us a quick note—we’ll help you get your order processed right away.

We apologize for the inconvenience. Fraud increases costs for everyone at a time when none of us can afford higher prices, so we’re doing everything we can to prevent losses and keep your pet’s food affordable!

Update From Our Team: Due to ongoing challenges securing enough premium, meats — we are retiring all 10 lb bags and moving to a two‑pack of 5 lb bags. This change is intentional and rooted in quality and reliability. Smaller bags run more consistently through our equipment, keep each batch fresher, and allow us to use limited raw materials more efficiently. They are also stronger and provide a better barrier against defects and damage, which means fewer issues and better protection for your pet’s food. Producing multiple large bag sizes during a tight supply cycle has led to unnecessary out‑of‑stocks, and we know how disruptive that can be for pets with sensitive diets. By focusing on fewer, more efficient sizes, we can keep shelves stocked, maintain the integrity of our recipes, and help prevent further price increases. Thank you for your trust as we navigate these supply‑chain realities with quality and transparency at the forefront.

A note on sustainability: We understand concerns about packaging, moving from a 10 lb bag to two 5 lb bags does not create a meaningful plastic burden. The added material is minimal. What truly matters for the environment is preventing food waste. A single 10 lb finished bag represents over 30 lbs of raw ingredients before drying. When a 10 lb bag is damaged, returned, or compromised, all 30+ lbs of those raw materials are lost. A 5 lb bag represents about 15 lbs of raw materials, our smaller bags are stronger and provide a better barrier against defects and damage. That means fewer failures, fewer returns, and dramatically less food waste. The small increase in packaging is far outweighed by the global benefit of preserving valuable protein resources.